Travix

信息技術/互聯網/游戲

Travix為攜程集團全資子公司。 攜程旅行網創立于1999年，總部設在中國上海，員工30000余人，目前公司已在北京、廣州、深圳、成都、杭州、南京、廈門、重慶、青島、沈陽、武漢、三亞、麗江、香港、南通17個城市設立分支機構，在南通設立服務聯絡中心。2010年，攜程旅行網戰略投資臺灣易游網和香港永安旅游，完成了兩岸三地的布局。2014年，投資途風旅行網，將觸角延伸及北美洲。 作為中國領先的綜合性旅行服務公司，攜程成功整合了高科技產業與傳統旅行業，向超過2.5億會員提供集無線應用、酒店預訂、機票預訂、旅游度假、商旅管理及旅游資訊在內的全方位旅行服務，被譽為互聯網和傳統旅游無縫結合的典范。 憑借穩定的業務發展和優異的盈利能力，CTRIP于2003年12月在美國納斯達克成功上市，上市當天創納市3年來開盤當日漲幅至高紀錄。 今日的攜程在在線旅行服務市場居領先地位，成為全球市值前三的在線旅行服務公司。

*Develop the Chargeback strategy, policies, and procedures to minimize the revenue loss.

*Responsible and accountable for the KPIs: Chargeback Ratio, Chargeback Win Ratio, Chargeback costs and insurance, team productivity, and SLAs.

*Manage chargeback costs budget, invoice approval, and explain and act upon the deviations between the operational and financial data.

*Manage and oversee the daily operations of a team of chargeback specialists to achieve business goals and effectively manage chargebacks/disputes and reputational risk.

*Serve as a liaison for your chargebacks team. Collaborate with leaders across the organization to learn about new risks, capitalize on new opportunities, remove roadblocks, and ensure effective execution to meet all KPIs.

*Actively monitor, analyze, and report on the effectiveness of the chargeback team's performance.

*Coach and develop high-performing teams by understanding and facilitating team dynamics, recognizing, and developing great talent, recommending, and implementing process improvements, and ensuring you have an engaged team.

*Be the subject matter expert on disputes and chargebacks by keeping yourself fully informed and fluent in every aspect of the payments industry, having a thorough understanding of card scheme rules and regulations, and keeping track of changes and any shifting benchmarks that could impact Travix revenue. Also, acquiring a thorough understanding of the travel business and chargebacks in MOR and non-MOR contexts.

*Organize and track dispute data and analysis to effectively respond to and manage disputes, team productivity, and create the story-telling to influence other areas in the organization.

*Ensure the company maintains documentation that can be used as compelling evidence in a given dispute.

*Partnership management with acquirer banks, issuers, schemes, PSPs, and other vendors, or even cardholders in topics related to dispute and chargeback domain.

*Create and Lead the chargeback mitigation plans related to scheme monitoring programs and ensure their rigorous execution to lead Travix and its affiliates outside of the programs.

*Liaise with other chargeback teams within the group to exchange best practices, challenges, and initiatives to minimize revenue loss.

*Lead continuous improvement. Create structure and routinely assess processes for improvement opportunities. Use quantitative and qualitative data to measure impact and outcomes. Lead or participate in initiatives utilizing project management rigor.

*Change Management: Active development of future state vision for your team. Be a change champion to ensure readiness for our declared future state by mobilizing and readying our talent, defining, and documenting system needs, collaborating with partners to ensure they are ready, etc.

*At least 5 years of working experience, from which 2-3 years of recent experience managing a high-performing team in credit card disputes, chargebacks, payment processing, or fraud operations. Preferably in financial services or e-commerce.

*ACCA members are preferred.

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●正保會計網校在ACCA培訓方面積累了豐富的經驗，可以幫助考生抓住重點，節約備考時間，少走彎路。