隨著ACCA2010年12月份考試的結束，考生正式進入ACCA2011年6月份的考試備考當中，為幫助廣大考生迅速掌握考試要點，定位好備考重點，正保會計網校本著服務廣大考生、努力讓廣大考生的復習、備考事半功倍的宗旨，將陸續公布2011年6月份ACCA考試大綱和學習指南，以饗考生！該大綱和學習指南旨在幫助考生規劃學習，并為每一部分的考點提供詳細的信息。

　　F.RECRUITING AND DEVELOPING EFFECTIVE EMPLOYEES

　　1.Recruitment and selection,managing diversity and equal opportunity

　　a)Explain the importance of effective recruitment and selection to the organisation.^[1]

　　b)Describe the recruitment and selection processes and explain the stages in these processes.^[1]

　　c)Describe the roles of those involved in the recruitment and selection processes.^[1]

　　d)Describe the methods through which organisations seek to meet their recruitment needs.^[1]

　　e)Explain the advantages and disadvantages of different recruitment and selection methods.^[1]

　　f)Explain the purposes of a diversity policy within the human resources plan.^[2]

　　g)Explain the purpose and benefits of an equal opportunities policy within human resource planning.^[2]

　　h)Explain the practical steps that an organisation may take to ensure the effectiveness of its diversity and equal opportunities policy.^[1]

　　2.Techniques for improving personal effectiveness at work and their benefits

　　a)Explain the purposes of personal development plans.^[1]

　　b)Describe how a personal development plan should be formulated,implemented,monitored and reviewed by the individual.^[1]

　　c)Explain the importance of effective time management.^[1]

　　d)Describe the barriers to effective time management and how they may be overcome.^[1]

　　e)Describe the role of information technology in improving personal effectiveness.^[1]

　　f)Explain the purposes and processes of coaching,mentoring and counselling and their benefits.^[1]

　　3.Features of effective communication

　　a)Define communications.^[1]

　　b)Explain a simple communication model:sender,message,receiver,feedback,noise.^[1]

　　c)Explain formal and informal communication and their importance in the workplace.^[1]

　　d)Identify the consequences of ineffective communication.^[1]

　　e)Describe the attributes of effective communication.^[1]

　　f)Describe the barriers to effective communication and identify practical steps that may be taken to overcome them.^[1]

　　g)Describe the main methods and patterns of communication.^[1]

　　4.Training,development and learning in the maintenance and improvement of business performance

　　a)Explain the importance of learning in the workplace.^[2]

　　b)Describe the learning process:Honey and Mumford,Kolb.^[1]

　　c)Describe the role of the human resources department and individual managers in the learning process.^[1]

　　d)Describe the training and development process:identifying needs,setting objectives,programme design,delivery and validation.^[1]

　　e)Explain the terms'training','development'and'education'and the characteristics of each.^[1]

　　f)List the benefits of effective training and development in the workplace.^[1]

　　5.Review and appraisal of individual performance

　　a)Explain the importance of performance assessment.^[1]

　　b)Explain how organisations assess the performance of human resources.^[1]

　　c)Define performance appraisal and describe its purposes.^[1]

　　d)Describe the performance appraisal process.^[1]

　　e)Explain the benefits of effective appraisal.^[2]

　　f)Identify the barriers to effective appraisal and how these may be overcome.^[1]

　　g)Explain how the effectiveness of performance appraisal may be evaluated.^[2]

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